Frequently Asked Questions for `RulesMaster Racing`
Show All FAQs| Q: If you encounter problems.... |
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If you encounter problems installing or running a RulesMaster product, first consult this 'Frequently Asked Questions' section. If the problem persists, email support@rulesmaster.com. Please tell us which product/version you are using, as much as you can about the problem, and details of your computer (at least the make and model, or CPU type and speed, and operating system.) Please also include your name and address, and the date and place of purchase. We will respond promptly, usually 7 days a week. Some products have a ReadMe file describing installation and operation. Click the link below for the latest version: it may have the solution that you are looking for! RulesMaster Racing ReadMe (updated)
RulesMaster Pro version 3 ReadMe (updated) RulesMaster Pro version 2 ReadMe RulesMaster Pro version 1 ReadMe FlashCards (Download version) ReadMe
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| Q: Will there be a new edition of RulesMaster Racing for the 2009-2012 Racing Rules? Will I be able to upgrade? |
| Yes. We are working on a new version through 2008 and will release it as soon as we can. If you purchased RulesMaster Racing after 1st January 2008 then you will qualify for a substantial discount for the new version. Just remember to keep proof of purchase. |
| Q: Will RulesMaster work on Windows Vista? |
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The following RulesMaster Products work on Windows Vista:
RulesMaster Racing and RulesMaster Pro 3 will work on Windows Vista, but only with a patch supplied by us. Note that the patch has to be created for each individual user so we have limited its availability to:
If you think you qualify for the free patch, please write to support@rulesmaster.com and provide your full name, your street address, and the place and date of purchase. We'll usually respond same day. |
| Q: I am a teacher. Can I use RulesMaster products in my classroom? |
| You are most welcome to use any RulesMaster product as a teaching aid. Many teachers take advantage of RulesMaster's high quality 3D graphics and animations to demonstrate important concepts, or to workshop scenarios in a class. Many classrooms are equipped with a data projector which is ideal for this purpose. Otherwise just find the biggest regular screen computer possible and ask your students to huddle up. We do respectfully ask that teachers take note of the licence agreement, which allows for one licence per installation. You should not attempt to loan or copy the product. |
| Q: I don't quite trust buying over the Internet. / I don't have a credit card. How can I buy off-line? |
| We encourage people to buy over the Internet because it's the quickest way to complete your order. If you're concerned about your privacy, please check out our Privacy Policy. Please note that your credit card information is protected by the highest standards of security and encryption to protect your interests. That said, it's easy to buy our products 'off-line', even if you don't want to use a credit card. Just click on the 'Buy Now' button, and follow the prompts. Then, instead of paying by credit card, just click 'Pay by Mail'. This will allow you to print out a completed order form, which you can send to us with a cheque. The address details are explained on the order form. Alternatively, you can fax the order to us. In this case you have to fill out your credit card details in the space provided on the form. If you have any problems at all, please email or fax your request and contact details and we will respond promptly. |
| Q: Where can I buy RulesMaster products? |
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You can buy RulesMaster products quickly and safely on-line at this website.
Alternatively, you will find CD products available from most Marine booksellers. Ask for RulesMaster Pro, ISBN 0-646-41220-5, or RulesMaster Racing, ISBN 0-646-44903-6.
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